Who We Are
Cernos is operated by Complex Sales Intelligence LLC. Questions about this Privacy Policy or our data practices may be sent to support@cernossi.com.
Information We Collect
We may collect and process:
- Account information such as your name, email address, and workspace details.
- Billing and subscription information necessary to manage your paid access.
- Usage information such as product activity, logs, device data, and support requests.
- Connected third-party data you authorize us to access, including Gmail and Google Calendar metadata and content needed to provide Cernos features.
How We Use Information
We use information to:
- Provide, maintain, secure, and improve the Cernos product and website.
- Authenticate users, manage workspaces, and deliver customer support.
- Generate seller-facing priorities, context, follow-up guidance, and meeting preparation surfaces inside the product.
- Process payments, communicate service updates, and comply with legal obligations.
Google User Data
If you choose to connect Google services, Cernos uses Google user data only to provide the features you request inside the product. For example, Cernos may read Gmail threads and Google Calendar event data to identify buyer activity, show relationship context, surface follow-up priorities, and prepare sellers for meetings.
Cernos does not sell Google user data. Cernos does not use Google user data for advertising. Cernos does not transfer Google user data to third parties except as needed to operate the service, comply with law, or protect the rights and security of Cernos and its users.
Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Sharing and Service Providers
We may share information with service providers that help us operate the product, such as hosting, analytics, authentication, payments, customer support, and infrastructure providers. Those providers may access information only as needed to perform services for us.
Retention and Security
We retain information for as long as reasonably necessary to provide the service, meet contractual obligations, resolve disputes, and comply with law. We use administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, or alteration.
Your Choices
You may request account assistance, disconnect integrations, or ask questions about data handling by contacting support@cernossi.com. You may also revoke Google access from your Google account settings at any time.
Updates
We may update this Privacy Policy from time to time. If we make a material change, we will update the effective date on this page and, where appropriate, provide additional notice.